Welcome to Elliott Affiliates, Ltd.’s Knowledge Center, where you will find information relevant to owners, occupiers, investors, and contractors in the commercial real estate space. While Elliott’s core focus in the janitorial services segment is about creating clear performance- and outcome-based contract scopes of work and guiding their delivery using a continuous improvement process that delivers exceptional results. Organizations that engage contractors have a myriad of factors to consider when engaging and managing contracted services.

The Best Outsourcing Practices

Vince describes 15 "best practices" for selecting a cleaning contractor.

The "OIC" Rule

Vince explains why following the "Only Item Condition" rule when recording cleaning defects is a good way to improve a cleaning system.

The Training Myth

How should training for cleaners be conducted? The "traditional" approach might not be best.

Performance-Based Outsourcing

How does performance-based outsourcing benefit all parties involved, and how would it be implemented?

Price vs. Quality – The “Fractured Banana”

Is it a surprise that buyers can pay a variety of prices for what seems to be the same service specification? The truth is, we can pay a variety of prices for almost anything.

IoT – Cleaning on Demand

Is the future here? IoT services are slowly but surely being deployed, tested and impacting facility services. This video explores the effect on providers and managers.

The Right Price

Buyers often see a Low Price as the “Gold Star,” signifying their success– and rightly so, in some cases. But how do you know whether the low price is also the “right” price?

Traditional Vs Performance-Driven Contracting (Part 2)

What is the 14-step process for implementing an effective performance-based cleaning system?

Traditional Vs Performance-Driven Contracting (Part 1)

What is the difference between a traditional vs a performance-based cleaning system?

Inspection As Management

What is the real reason for inspecting performance? This video presents an 11-minute overview of some of the key ideas brought together for achieving performance-driven success.

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