“You can expect what you inspect” a quote from William Edwards Deming, is one of many short quips with broad implications for management and quality. Inspection or measuring inputs, process and outputs is a core practice for any company who wishes to improve.
Elliott’s services and applications draw on works from Deming and other pioneers of process improvement. Our EA-Inspect application and services are designed to assist organizations in their pursuit of higher cleanliness quality, reduced custom complaints, greater productivity, lower costs and greater customer satisfaction.
EA-Inspect – Benchmarking
Measurement begins with Benchmarking. Benchmarking measures your facilities’ performance and compares it to local, regional, and national standards (including peer organizations). Benchmarking focuses on the following areas:
- Customer Satisfaction
- Organic Soil Load (via ATP testing)
- Financial and Operational Metrics
Benchmarking these areas produces baseline metrics used to determine if you are getting what you are paying for and what you will need to improve.
EA-Inspect – Performance Management
Drawn from Benchmarking activity, Performance Management provides your organization the application and services to ensure your quality goals are achieved. Elliott’s Performance Management program fosters the following benefits:
- Process Improvement
- Better Management Control
- Sustained Savings
- Increased Customer Satisfaction
- Improved Indoor Environmental Health
Elliott offers both self-service Performance Management and Outsourced Performance Management. Self-service involves initial training by Elliott and then utilization of Elliott’s Performance Measurement Application.
With over 50 customized reports, analytics is the heart of the EA-Inspect application. For both benchmarking and performance management, EA-Inspect reports provide feedback and actionable data to assist in your improvement efforts.