Elliott’s Chairman’s Corner features brief commentary about performance / outcome contracting and thought leadership. It is a storehouse of concepts, writings, and references to what’s most important to achieving the outcomes each organization desires when outsourcing specific services.
Case Study: Outsourcing for Lehigh University in 2023
Case Study: Outsourcing for UMass Boston in 2022
Case Study: QA Inspections for BWI Airport since 2019
Case Study: QA Inspections for Exelon Mid-Atlantic since 2020
Vince explains why following the "Only Item Condition" rule when recording cleaning defects is a good way to improve a cleaning system.
How should training for cleaners be conducted? The "traditional" approach might not be best.
Vince describes 15 "best practices" for selecting a cleaning contractor.
How does performance-based outsourcing benefit all parties involved, and how would it be implemented?
Explanation of the price elasticity of cleaning services
A recent NLRB ruling regarding the definition of joint-employment status suggests that task-based contracts for janitorial services may pose additional legal risk for buyers.
Are dirty toilets to blame for questionable behavior by building occupants?
In this 2-minute ISSA Interview, Vince Elliott discusses how the industry is changing from the buyers point of view and touches on performance versus task frequency contracts.