Elliott’s Chairman’s Corner features brief commentary about performance / outcome contracting and thought leadership. It is a storehouse of concepts, writings, and references to what’s most important to achieving the outcomes each organization desires when outsourcing specific services.
How should training for cleaners be conducted? The "traditional" approach might not be best.
Vince explains why following the "Only Item Condition" rule when recording cleaning defects is a good way to improve a cleaning system.
Vince describes 15 "best practices" for selecting a cleaning contractor.
How does performance-based outsourcing benefit all parties involved, and how would it be implemented?
Explanation of the price elasticity of cleaning services
A recent NLRB ruling regarding the definition of joint-employment status suggests that task-based contracts for janitorial services may pose additional legal risk for buyers.
Are dirty toilets to blame for questionable behavior by building occupants?
In this ISSA Interview, Vince Elliott discusses how the industry is changing from the buyers point of view and touches on performance versus task frequency contracts.
In this ISSA Interview, Vince Elliott discusses what buyers are looking for in a contract and explains the “Four Ps” of cleaning contracts.
Vince argues that the "Three Cs of the Business Seat" are a prerequisite of the often-cited "Triple Bottom Line" of "people, planet, and profits."