Vince Elliott was an entrepreneur, best selling author, speaker, and industry innovator. He introduced the idea of Performance-based cleaning in the 1970s and gained the attention of an entire industry with his ideas of a Least-Harmful, Toxic-Free, Chemical-Free model for cleaning our workplaces, homes, and schools. He served as CEO of Elliott Affiliates, Ltd. and as Founder and President of the Chemical Free Cleaning Network, all of which paints a picture of an industry thought leader playing a key role in moving our industry from traditional to toxic-free cleaning strategies.
Vince represented buyers across the country in writing, modifying or updating over 530 performance-based building service contracts with an estimated market value of over a quarter of a billion dollars in contracted services. Vince earned a bachelor’s degree in Economics from Towson University, and a Master of Health Sciences degree from Johns Hopkins University in Baltimore. He was also a past professor at a leading Maryland University teaching service management strategies.
Mary Elliott has been associated with Elliott Affiliates for more than 25 years, and is now its President and Chief Executive Officer. She has participated directly and indirectly in the development and evolution of the company for the last 10 years, and brings a wealth of knowledge about the company’s strategic mission and its role in the marketplace. Mary has a Bachelor’s degree from the University of Maryland, College Park, MD and holds a Masters degree from Johns Hopkins University in Baltimore, MD.
Mary’s early career was in primary education, where she taught the Sciences for 19 years in Baltimore County Public Schools. She has served on the Advisory Board of the County Executive of Baltimore County as the education liaison and on various committees and boards while with Baltimore County Public Schools, and has published a number of articles in the field of education. Following Mary’s career in teaching, she worked as a mediation consultant for the Baltimore County Human Relations Commission and the City of Baltimore. Following her formal career in education, Mary spent many years privately tutoring reading and mathematics to autistic and learning-disabled children.
Bob House has more than 30 years of experience creating value in complex real estate portfolios for national and multinational clients, where his responsibilities included developing and executing real estate solutions for owner/occupiers as well as real estate investors, including CalPERS, Hancock Financial Services, Commonwealth Edison, the Bank of Montreal/Harris Bank, the Royal Bank of Scotland, Goldman Sachs, the International Monetary Fund and Santander Bank, NA. His facilities and portfolio management expertise covers headquarters, office, operations centers, technical facilities, warehousing, resident, production and data center asset classes.
He has been directly responsible for enrolling key stakeholders in the development & execution of their annual business plans; creating asset preservation/life-cycle & capital reinvestment plans; developing annual operating expense budgets with P&L responsibility; ensuring efficient asset utilization; identifying and executing value-add programs; ensuring workplace optimization and occupant satisfaction; optimizing energy management & procurement strategies; managing facilities, project and property management work streams; ensuring 100% uptime for building operations, including critical systems (data centers); leading brokerage/transactions management teams; overseeing lease administration functions; and developing future CRE leaders.
At Elliott Affiliates, Bob provides overall business and project management leadership for outsourcing and operational activities. He is directly responsible for oversight of the development, tender and implementation of performance based solutions for janitorial services in a wide variety of industries, including financial services, education, and transportation industries with multi-site and multi-use facilities housing complex business operations. His many clients include Boston Logan International Airport, the Federal Reserve Bank of Boston, the Board of Governors of the Federal Reserve System, the Massachusetts Bay Transit Authority, Charlotte International Airport, and the University of Massachusetts Boston, among others.
Bob has a Bachelor’s degree in Philosophy from Lake Forest College and a Masters of Business Administration from the Lake Forest Graduate School of Management.
Ron McCuen joined Elliott in 1997 after a successful career as a Deputy Chief Officer for one of the largest transportation companies in the United States. He brings to Elliott’s clients more than 25 years of experience in the quality measurement industry and has extensive experience in program development, project management, quality assurance measurement and management, field staff training, and customer service. Ron’s career experience underpins his keen understanding of how to manage programs that deliver intended outcomes.
As a key member of Elliott’s senior leadership team, Ron has been responsible for account management of programs in electric and nuclear power-generating facilities, airports, municipal government, universities and higher education, pharmaceuticals, as well as commercial and private industry. Ron has performed all functions within Elliott Affiliates, including that of an inspector, corporate trainer, account manager, and Outsource Manager and Director of Quality Assurance. He regularly participates in the RFP process for program development recommendations, third party vendor selection process, client Benchmark audits, including facilitating quality assurance management meetings for both contract and in-house custodial operations in union and non-union settings.
Ron’s knowledge of how to manage programs for intended outcomes, coupled with his deep experience in quality assurance, stands him as a valuable contributor to the success of Elliott’s clients.
Venita Parent is a senior inspector for Elliott Affiliates, and inspects for Logan Airport and assists with other client inspections for Elliott, including the Federal Reserve Bank of Boston, University of Massachusetts Boston, Cuyahoga Community College, and Lorain County Community College. Venita has been with Elliott Affiliates since 1998 and has worked with Kraft Foods North America in Chicago, Illinois, as well as Harris Trust and Savings Bank in the Chicago area and Baltimore/Washington International Airport in Baltimore, Maryland.
During her tenure with Elliott, she has had a wide range of responsibilities in addition to account management as an inspector, a field trainer, and a classroom trainer. She has experience in accounts across the United States, city and rural, airports to corporate headquarters to educational facilities and beyond.
Ray Orwig is a senior inspector for Elliott Affiliates and has been with the company since 2001. His current focus is as an inspector at Baltimore/Washington International Airport and Exelon Corporation. Other past accounts have included Yale University in New Haven, CT, Altria (Philip Morris) Headquarters the New York City area, and Kraft / Nabisco Laboratories in the New York area. Ray has had a wide range of responsibilities while working at Elliott Affiliates to include account management and as an inspector.
He has experience in accounts across the United States with various property management companies, universities, laboratories, and corporate headquarters. Prior to joining Elliott Affiliates, Ray completed a 26-year career as an Army Officer in Healthcare Logistics Management.
Amy Hart joined Elliott Affiliates in early 2020 as a field Quality Inspector. Amy’s background and experience includes more than 10 years in commercial and residential building inspections, property damage evaluation, damage inspections and repair estimating, problem solving, and mediation. She has extensive knowledge of building materials, methods of construction, and risk mitigation. The skills she honed during her adjusting work are ideally suited to assessing current conditions and facilitating consensus on plans to remediate and improve outcomes. She is certified in a number of health awareness and life safety areas, including being HAAG certified, Lead certified, IICRC water damage restoration certified, and IICRC smoke and fire certified.
Amy’s current responsibilities are for subsidiaries of Exelon Mid-Atlantic in the DELMARVA region.
Gary Bull is a new addition to Elliott Affiliates, joining the company as a field quality inspector in 2022 and is currently responsible for the Exelon PECO portfolio of sites in and around Philadelphia, Pennsylvania. He brings experience gained from his 32-year career with the Baltimore County Fire Department, serving there as a paramedic, firefighter, fire specialist, hazardous materials technician and fire inspector. As an inspector, Gary learned the power of collaborative teams working to solve complex customer challenges. There he developed a keen ability to translate technical code documents into language that the customer could readily understand. Working in the world of hazmats has given Gary an intuitive and unique understanding of proper vs. improper handling and storage of chemicals and cleaning agents.
Gary’s knowledge of Chemistry, coupled with 14 years of experience with fire and life safety inspections and a keen eye for detail, has honed his inspection and communication skills and affords a unique perspective to Elliott’s quality inspection services expertise.
Patrick Sauer joined the Elliott Affiliates team in 2018 after successfully collaborating with Vince to market EALTD’s proprietary Performance Data Management inspection application, developed specifically for janitorial services quality control inspections at client facilities. Prior to that, he worked as a Public Insurance Adjuster representing the insured, where he gained experience developing clearly defined scopes of work resulting in tight cost estimates, and in managing multi-phase projects for organizations, contractors, facilities managers, and consumers. Patrick uses his consensus-building skills to guide facilities managers and janitorial contractors towards achieving desired target cleanliness quality scores through Elliott’s inspection collaboration process, as that process relates to cleaning systems, cleaning programs, and overall customer satisfaction. He is directly involved in all aspects of the outsourcing process as well as in app development designed to facilitate the utilization of the janitorial services industry’s leading edge policies and practices.
Continuous quality improvement is his goal for Elliott Affiliates clients, achieved through Elliott’s proprietary process focused on outcomes v. efforts, matching clients with qualified and capable service providers best able to provide the desired quality of service for the right price. To that end, Patrick demonstrates the ability to be analytical in an industry that is highly specialized and is excellent in a team goal setting. By establishing SMART (specific, measurable, achievable, realistic and time bound) team goals, Patrick builds consensus with diverse groups of stakeholders, earning him the responsibility of EALTD Project Administrator. In addition to these client responsibilities, Patrick manages Elliott’s in-house Inspector Training programs and serves as the in-house technical support liaison for all clients currently utilizing Elliott’s Performance Data Management Inspection application.
Patrick has a bachelor’s degree in History from Loyola University, holds a Public Insurance Adjuster License, is a published author, and owns a successful e-commerce business.
Andy M. Chen joined Elliott Affiliates in 2015 from a private technology firm where he did some of the groundwork for Elliott’s proprietary PDM suite of applications. Since that time, Andy’s responsibilities have grown to where he now guides the development of all aspects and new features of Elliott’s technology platforms, including customization of client reports and analysis of their findings, various app development, oversight of Elliott’s public website (including Elliott’s client portal function), and quantitative aspects of client outsourcing projects. In addition, Andy serves as Elliott’s lead researcher on industry trends and best practices.
Andy earned his BS in Chemical and Biomolecular Engineering from Johns Hopkins University and has a Master of Public Health in Health Management and Policy from the University of Michigan. His unique background and intellectual curiosity bring a rare insight into critical but often misunderstood aspects of delivering the best-of-the-best performance in our industry.