Topics covered

• 10:37 Applications of biometric technology in the janitorial industry and possible pitfalls of such systems
• 18:58 "Change management" strategies for implementing technology that may appear threatening / invasive to frontline employees
• 23:23 "The 'readiness, willingness, ableness' model of real-world implementation"
• 31:13 Arguments for using the "worst performing enviornment" for testing new technology / Approximate timeline for phasing in new technology