Welcome to Elliott Affiliates, Ltd.’s Knowledge Center, where you will find information relevant to owners, occupiers, investors, and contractors in the commercial real estate space. While Elliott’s core focus in the janitorial services segment is about creating clear performance- and outcome-based contract scopes of work and guiding their delivery using a continuous improvement process that delivers exceptional results. Organizations that engage contractors have a myriad of factors to consider when engaging and managing contracted services.
Ethics and Dirty Toilets
Are dirty toilets to blame for questionable behavior by building occupants?
What We Saw at NFMT 2015
New findings from the NFMT 2015 Conference
How is the cleaning industry changing from a buyer’s point of view?
In this 2-minute ISSA Interview, Vince Elliott discusses how the industry is changing from the buyers point of view and touches on performance versus task frequency contracts.
What does a buyer look for in choosing a contractor?
In this 3-minute ISSA Interview, Vince Elliott discusses what buyers are looking for in a contract and explains the “Four Ps” of cleaning contracts.
Triple Bottom Line
Vince argues that the "Three Cs of the Business Seat" are a prerequisite of the often-cited "Triple Bottom Line" of "people, planet, and profits."
Don’t Be A Guinea Pig: Hiring The Right Cleaning Contractor For The Job
How do you know that the contractor that looks the best on paper is actually the best one for the job?
Protect Your Company From Outsourcing Villains
Elliott’s RFP advising services can be your superhero in your next outsourcing event.
Defining Clean: The Usual Suspects
What are the most common cleaning defects?
What We Saw at NFMT 2014
New findings from the NFMT 2014 Conference
Sustainable Cleaning Services
At what point is operational success integrated into the decision process?
The Value of Clean
An ISSA report showed that keeping facilities clean makes has major financial implications.
What Do The Numbers Mean?
A brief explanation of how to interpret various numerical readings that may appear in inspection reports