Welcome to Elliott Affiliates, Ltd.’s Knowledge Center, where you will find information relevant to owners, occupiers, investors, and contractors in the commercial real estate space. While Elliott’s core focus in the janitorial services segment is about creating clear performance- and outcome-based contract scopes of work and guiding their delivery using a continuous improvement process that delivers exceptional results. Organizations that engage contractors have a myriad of factors to consider when engaging and managing contracted services.
Q&A with the Experts in Healthcare: Disinfectant and Surface Compatibility
This 45-minute ISSA interview discusses "surface disinfection compatibility" (the need to clean various surface materials differently because of the chemistry involved).
Building Services Management (September 2025 Edition)
The September 2025 edition of the Building Services Management magazine discusses "best practices for snow and ice removal" (P. 12-14), "IAQ strategies for commercial HVAC" regarding "common pollutants" (P. 16-18), "effective inventory control" for restrooms (P. 20-21), prevention of healthcare-acquired infections (P. 22-23), safety considerations related to "mobile elevated work platforms" (P. 24-25), "carpet care tips" for "bodily fluids" (P. 28-29), and "chemical dilution control" for cleaning chemicals and disinfectants (P. 32-33).
Modern Learners, Outdated Training
This 65-minute ISSA webinar discusses updating "yesterday's training tools" for "today's digital world" in the context of the cleaning and restoration industries (particularly "young workers entering the field and their expectations for... how you train them").
Carpet Cleaning Myths Exposed: Insider Secrets Revealed
This 33-minute ISSA interview discusses several common misconceptions related to carpet cleaning.
3 Non-Negotiables for Effective AI Adoption in Building Management
Buildings.com article on proper implementation of artificial intelligence in smart building systems (extent of automation, proper data management, and human oversight)
Staffing Strategies that Meet Cleaning Needs
This CleanLink article discusses "a practical approach to making agency staffing work."
INCLEAN (July / August 2025 Edition)
The July / August of 2025 edition of ISSA's INCLEAN magazine discusses "low-impact" cleaning equipment (P. 28-30), things to consider before adopting "AI, IoT, and automation" in cleaning operations (P. 34-36), proper handling of cleaning chemicals (P. 37-39).
Maintenance Sales News (July / August 2025 Edition)
The July / August 2025 edition of the Maintenance Sales News magazine discusses "maintenance / replacement parts strategy" for floor care equipment (P. 8-9) and the role of "distributors and commercial cleaning companies" in the "health and safety of the built environment" (P. 12-15); there are also listings of suppliers of ice melt products (P. 24-29) and "mop, brush, and broom manufacturers" (P. 32-40).
Charting the Course: The Future of Environmental Services
This 27-minute ISSA interview discusses using automation and sensor technology to solve problems in the cleaning industry.
Gamifying Worker Training: Gamification to Boost Training Effectiveness in Field Services
This 60-minute ISSA webinar discusses "how companies are transforming training and employee engagement through simple but powerful strategies" and how "recognition ... builds loyalty, prevents burnout, and drives employees to perform at their best."
People Over Platforms: Building Human-Centered AI
This 29-minute ISSA podcast (Episode 21 of the "Hard Refresh" series) discusses "what does a people-first approach to AI really look like?"
Beyond Automation: How SAVI 360 Supports Frontline Cleaning Teams
In this 23-minute ISSA interview, Optisolve representative Sanjaya Abeysinghe provides a demo of how their AI-powered "SAVI 360" platform can "[help] contractors and facility managers improve cleaning outcomes, drive accountability, and raise standards across facilities of all types."