Welcome to Elliott Affiliates, Ltd.’s Knowledge Center, where you will find information relevant to owners, occupiers, investors, and contractors in the commercial real estate space. While Elliott’s core focus in the janitorial services segment is about creating clear performance- and outcome-based contract scopes of work and guiding their delivery using a continuous improvement process that delivers exceptional results. Organizations that engage contractors have a myriad of factors to consider when engaging and managing contracted services.
Gamifying Worker Training: Gamification to Boost Training Effectiveness in Field Services
This 60-minute ISSA webinar discusses "how companies are transforming training and employee engagement through simple but powerful strategies" and how "recognition ... builds loyalty, prevents burnout, and drives employees to perform at their best."
People Over Platforms: Building Human-Centered AI
This 29-minute ISSA podcast (Episode 21 of the "Hard Refresh" series) discusses "what does a people-first approach to AI really look like?"
Beyond Automation: How SAVI 360 Supports Frontline Cleaning Teams
In this 23-minute ISSA interview, Optisolve representative Sanjaya Abeysinghe provides a demo of how their AI-powered "SAVI 360" platform can "[help] contractors and facility managers improve cleaning outcomes, drive accountability, and raise standards across facilities of all types."
Unlocking Savings and Improving Cleaning Performance: The Importance of Accurate Chemical Dilutions
In this 57-minute ISSA webinar, representatives from 3M discuss "the importance of accurate chemical dilutions" for "cleaning performance."
Integrating LEED Version 5 into Your Cleaning Operation
This 58-minute ISSA webinar discusses the changes in Version 5 of the LEED green building certification and their implications on the cleaning industry.
Contracting Profits (July / August 2025 Edition)
The July / August 2025 edition of the Contracting Profits magazine discusses how building service contractors (BSCs) "navigate 2025's challenges with creativity" (P. 4-8), "tips for a top-shelf restroom" (P. 33-35), and "job costing for profitable bids in contract cleaning services (P. 36-37).
Around-the-Clock Floor Care: Maintaining Hard Floors in High-Traffic Facilities
This 59-minute ISSA webinar discusses "tips on keeping your facility’s floors in prime condition without significantly disrupting building needs," such as "scheduling the best times to clean and restore flooring in high-traffic areas" and "choosing equipment and accessories that simplify floor cleaning and restoration processes."
The Future of Facility Care: Integrating Automation & Sustainability
This 51-minute ISSA webinar discusses "the latest advancements in automated maintenance solutions" that "not only improve operational efficiency but also significantly reduce environmental impact," and "how to leverage data analytics to optimize resource usage, enhance indoor air quality, and ensure compliance with sustainability standards."
CleanTalk - Floor Care & Maintenance: Best Practices
This 63-minute CleanLink webinar discusses "the key differences between vinyl types," "how to avoid costly mistakes," "what to do when floors need restoration," and "the right tools, equipment, products, and daily maintenance techniques." (Note: A free registration is required to access the video.)
The Blame Game: How to Sort Fact From Fault on Flooring Fails
This 32-minute ISSA interview discusses "the complex issues that affect both carpet and hard surface flooring" such as "discoloration, stains, buckling, delamination, watermarking / pooling" and "who’s really at fault... when flooring complaints arise"
Facility Cleaning Decisions (May / June 2025 Edition)
The May / June 2025 edition of the Facility Cleaning Decisions magazine discusses "natural disaster preparation and recovery" (P. 6-8), "current trends and overcoming... challenges" for the cleaning industry (P. 12-15), how to "improve cleaning performance while contending with staff and budget issues" in the context of floor maintenance (P. 16-18), and "making the case for SOP [standard operating procedure] development" when managing educational facilities (P. 20-21).
The Robot Revolution: AI, Autonomy & the Future of Cleaning
This 43-minute ISSA podcast (Episode 12 of the "Hard Refresh" series) discusses "the future of robotics in the cleaning industry": "how AI and robotics are transforming facility management without replacing frontline workers"