Welcome to Elliott Affiliates, Ltd.’s Knowledge Center, where you will find information relevant to owners, occupiers, investors, and contractors in the commercial real estate space. While Elliott’s core focus in the janitorial services segment is about creating clear performance- and outcome-based contract scopes of work and guiding their delivery using a continuous improvement process that delivers exceptional results. Organizations that engage contractors have a myriad of factors to consider when engaging and managing contracted services.
Key Performance Indicators
How do you define the Key Performance Indicators (KPIs) that can be objectively measured and actively managed for constant improvement? This video presents a 13-minute, detailed review of the critical process for creating concrete definitions of the KPIs necessary for achieving your Performance-Driven success.
Ethics and Dirty Toilets
Are dirty toilets to blame for questionable behavior by building occupants?
Don’t Be A Guinea Pig: Hiring The Right Cleaning Contractor For The Job
How do you know that the contractor that looks the best on paper is actually the best one for the job?
Sustainable Cleaning Services
At what point is operational success integrated into the decision process?
Putting the Hype to the Test: Ionized Water
Can "ionized water" really be effective for cleaning floors?
The Scoop on Water Cleaning
In this guest article, Dr. Robert W. Powitz discusses how activated water could be used for cleaning.