This video will explore how you can establish your unique definition of service program success. This definition of specific KPIs will serve as the basis for collecting performance information connected to what really matters – extraordinary, public, validated and actionable performance information. Further, this video will highlight the connection between APPA Standards and the Performance-Driven strategy for traditional task-frequency or performance specifications.

The defining success within the Performance-driven model means the appearance, happiness, environmental health, budgets and improvement strategies are explored as foundation KPIs.

Once a clear, objective and provable set of performance-driven KPIs are created, the challenge becomes how to measure your success indicators. Check out the follow-up videos for a real hands-on view of the best inspection system around.