Welcome to Elliott Affiliates, Ltd.’s Knowledge Center, where you will find information relevant to owners, occupiers, investors, and contractors in the commercial real estate space. While Elliott’s core focus in the janitorial services segment is about creating clear performance- and outcome-based contract scopes of work and guiding their delivery using a continuous improvement process that delivers exceptional results. Organizations that engage contractors have a myriad of factors to consider when engaging and managing contracted services.
Human-centered AI: Transforming FM without losing trust
IFMA FMJ article on how to properly implement artificial intelligence in facility management in order to "keep people at the center of the journey"
Upgrade to First Class: Using FM to enhance airport experiences
IFMA FMJ article on the "crucial role" of facility management "in keeping airports operational while remaining flexible and adaptable to the ever-changing needs of airport infrastructure" (and possible options for "technology selection")
The Missing Link In AI-Powered Facility Management
Facility Executive article on "[t]he partnership between AI algorithms and human expertise" in facility management
Choosing the Right Floor Scrubber: A practical decision framework
IFMA FMJ article on choosing the type of floor machine to use based on various factors including "facility type," "floor type," "traffic volume," "coverage area," "power source," and "storage, access, and mobility"
The Human-AI Partnership: Why FM’s future is about augmentation, not automation
IFMA FMJ article on the proper usage of AI to "amplify [the] expertise and strategic impact" of facility managers through a "division of labor" to "maximiz[e] both technological efficiency and human insight"
The Clean Revolution: Chemical, Smart Tech, Biomes, and Robotic Forces Converge
This 14-minute ISSA interview discusses "the four major innovation forces that are transforming the cleaning industry: chemical innovation, smart technology, biome control, and robotics."
Contracting Profits (November / December 2025 Edition)
The November / December 2025 edition of the Contracting Profits magazine discusses "cleaning for health and safety" (P. 6-8), "emerging trends in commercial cleaning according to industry leaders" (P. 13-14), the results of the 2025 Facility Executives' Contractor Expectations Survey (P. 16-19), and how employees can "keep things running when leaders are away" (P. 20-21).
Building Services Management (December 2025 Edition)
The December 2025 edition of the Building Services Management magazine discusses "anti-bacterial paint" as "hygienic wall coatings" in healthcare settings (P. 20-21), autonomous mobile robotic (AMR) cleaning equipment (P. 22-23), "winter pest control" (P. 26-27), and "scientific principles of odor control" (P. 28-29).
ISSA Today (November / December 2025 Edition)
The November / December 2025 edition of the ISSA Today magazine discusses the subtle difference between "sustainability" and "green cleaning" (P. 4-5 / 24-26), how "touchpoints... drive transmission" of respiratory illnesses (P. 20-22), "holistic strategies for healthy buildings" by "connect[ing] cleaning and air quality" (P. 28-30), "smart" restroom technology (P. 42-43), and "robotic floor cleaning" (P. 46-48).
Building Services Management (November 2025 Edition)
The November 2025 edition of the Building Services Management magazine discusses "safe practices for working in winter weather" (P. 12-14), "modern ways to attract and retain cleaning employees" (P. 18-19), avoiding "moisture issues" with LVT floors (P. 20-21), "facility maintenance to keep students safe at school" (P. 26-27), "empowering cleaning staff" (P. 30-31), and usage of UV light in healthcare settings to reduce infection risk (P. 32-35).
Predictive Intelligence in Smart Buildings: Transforming Restroom Management
This 47-minute ISSA webinar with Kimberly-Clark Professional (KCP) discusses "how smart building technologies are revolutionizing facility operations," "how restrooms ... are becoming a strategic asset in the smart building ecosystem," and "how predictive restrooms management ... help[s] facilities move from reactive maintenance to proactive maintenance."
ISSA Today (September / October 2025 Edition)
The September / October 2025 edition of the ISSA Today magazine discusses the ISSA Show North America 2025 conference (P. 8-11), "connecting building environments directly to human health outcomes" (P. 12-14), the results from a 2025 ISSA survey on the availability of period care products in public facilities (P. 20-22), "why robotic cleaning has reached its tipping point" for becoming "operational standards" (P. 28-29), and "managing profitability in a rising-cost environment" (P. 30-32).