In Focus
Elliott’s In Focus features means and methods to improve specific performance related deficiencies that have been observed and noted in our inspections, or are recurring deficiencies over time. While not submitted as the definitive ‘solutions’ for specific problems, In Focus provides a library of potentially useful strategies for addressing performance shortfalls.
Inspection As Management
What is the real reason for inspecting performance? This video presents an 11-minute overview of some of the key ideas brought together for achieving performance-driven success.
Defining Quality and Recording Common Defects
In this 30-minute video, Ron McCuen goes into the details of how common defects should be recorded as part of the inspection process.
Inspection Objectivity and Accuracy
How should inspections be done to ensure that the results are an accurate representation of a building’s condition?
Why Do Inspections?
Why are inspections necessary, and how should they be conducted? This video presents a nine-minute discussion of how inspections contribute to the success of cleaning programs.
Key Performance Indicators
How do you define the Key Performance Indicators (KPIs) that can be objectively measured and actively managed for constant improvement? This video presents a 13-minute, detailed review of the critical process for creating concrete definitions of the KPIs necessary for achieving your Performance-Driven success.
Introduction to Performance-Driven Management
What does it take to become an extraordinary manager of Building Services?