In Focus

Elliott’s In Focus features means and methods to improve specific performance related deficiencies that have been observed and noted in our inspections, or are recurring deficiencies over time. While not submitted as the definitive ‘solutions’ for specific problems, In Focus provides a library of potentially useful strategies for addressing performance shortfalls.

Why Do Inspections?

Why are inspections necessary, and how should they be conducted? This video presents a nine-minute discussion of how inspections contribute to the success of cleaning programs.

Key Performance Indicators

How do you define the Key Performance Indicators (KPIs) that can be objectively measured and actively managed for constant improvement? This video presents a 13-minute, detailed review of the critical process for creating concrete definitions of the KPIs necessary for achieving your Performance-Driven success.

Introduction to Performance-Driven Management

What does it take to become an extraordinary manager of Building Services?
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