Welcome to Elliott Affiliates, Ltd.’s Knowledge Center, where you will find information relevant to owners, occupiers, investors, and contractors in the commercial real estate space. While Elliott’s core focus in the janitorial services segment is about creating clear performance- and outcome-based contract scopes of work and guiding their delivery using a continuous improvement process that delivers exceptional results. Organizations that engage contractors have a myriad of factors to consider when engaging and managing contracted services.
Inspection As Management
What is the real reason for inspecting performance? This video presents an 11-minute overview of some of the key ideas brought together for achieving performance-driven success.
Defining Quality and Recording Common Defects
In this 30-minute video, Ron McCuen goes into the details of how common defects should be recorded as part of the inspection process.
Inspection Objectivity and Accuracy
How should inspections be done to ensure that the results are an accurate representation of a building’s condition?
Why Do Inspections?
Why are inspections necessary, and how should they be conducted? This video presents a nine-minute discussion of how inspections contribute to the success of cleaning programs.
Key Performance Indicators
How do you define the Key Performance Indicators (KPIs) that can be objectively measured and actively managed for constant improvement? This video presents a 13-minute, detailed review of the critical process for creating concrete definitions of the KPIs necessary for achieving your Performance-Driven success.
Introduction to Performance-Driven Management
What does it take to become an extraordinary manager of Building Services?
The "Fractured Banana": A Price-Quality Curve for Services
Explanation of the price elasticity of cleaning services
The Falling Sky and the NLRB Ruling on Co-Employment
A recent NLRB ruling regarding the definition of joint-employment status suggests that task-based contracts for janitorial services may pose additional legal risk for buyers.
The Dirty Dozen and Your Image
List of 12 most common high-touch points
Ethics and Dirty Toilets
Are dirty toilets to blame for questionable behavior by building occupants?
What We Saw at NFMT 2015
New findings from the NFMT 2015 Conference
How is the cleaning industry changing from a buyer’s point of view?
In this 2-minute ISSA Interview, Vince Elliott discusses how the industry is changing from the buyers point of view and touches on performance versus task frequency contracts.