Welcome to Elliott Affiliates, Ltd.’s Knowledge Center, where you will find information relevant to owners, occupiers, investors, and contractors in the commercial real estate space. While Elliott’s core focus in the janitorial services segment is about creating clear performance- and outcome-based contract scopes of work and guiding their delivery using a continuous improvement process that delivers exceptional results. Organizations that engage contractors have a myriad of factors to consider when engaging and managing contracted services.
Traditional Vs Performance-Driven Contracting (Part 2)
What is the 14-step process for implementing an effective performance-based cleaning system?
Inspection As Management
What is the real reason for inspecting performance? This video presents an 11-minute overview of some of the key ideas brought together for achieving performance-driven success.
Key Performance Indicators
How do you define the Key Performance Indicators (KPIs) that can be objectively measured and actively managed for constant improvement? This video presents a 13-minute, detailed review of the critical process for creating concrete definitions of the KPIs necessary for achieving your Performance-Driven success.
Introduction to Performance-Driven Management
What does it take to become an extraordinary manager of Building Services?
The Falling Sky and the NLRB Ruling on Co-Employment
A recent NLRB ruling regarding the definition of joint-employment status suggests that task-based contracts for janitorial services may pose additional legal risk for buyers.
Don’t Be A Guinea Pig: Hiring The Right Cleaning Contractor For The Job
How do you know that the contractor that looks the best on paper is actually the best one for the job?
Protect Your Company From Outsourcing Villains
Elliott’s RFP advising services can be your superhero in your next outsourcing event.
Defining Clean: The Usual Suspects
What are the most common cleaning defects?
Sustainable Cleaning Services
At what point is operational success integrated into the decision process?