Welcome to Elliott Affiliates, Ltd.’s Knowledge Center, where you will find information relevant to owners, occupiers, investors, and contractors in the commercial real estate space. While Elliott’s core focus in the janitorial services segment is about creating clear performance- and outcome-based contract scopes of work and guiding their delivery using a continuous improvement process that delivers exceptional results. Organizations that engage contractors have a myriad of factors to consider when engaging and managing contracted services.
BSC Balancing Act: Facility Image vs. Cost Control
This 58-minute ISSA webinar discusses how building service contractors (BSCs) can handle the "challenges of maximizing facility services quality while minimizing margins"
Human-centered AI: Transforming FM without losing trust
IFMA FMJ article on how to properly implement artificial intelligence in facility management in order to "keep people at the center of the journey"
Upgrade to First Class: Using FM to enhance airport experiences
IFMA FMJ article on the "crucial role" of facility management "in keeping airports operational while remaining flexible and adaptable to the ever-changing needs of airport infrastructure" (and possible options for "technology selection")
Integrating GenAI in Smart Buildings: Standards, Risks, and Readiness
Buildings.com article on the potential benefits of adopting "generative AI" and "digital twin" technology in facility management (and their possible cybersecurity risks)
The Missing Link In AI-Powered Facility Management
Facility Executive article on "[t]he partnership between AI algorithms and human expertise" in facility management
The Human-AI Partnership: Why FM’s future is about augmentation, not automation
IFMA FMJ article on the proper usage of AI to "amplify [the] expertise and strategic impact" of facility managers through a "division of labor" to "maximiz[e] both technological efficiency and human insight"
Building Operating Management (December 2025 Edition)
The December 2025 edition of the Building Operating Management magazine discusses "AI utilization" in facilities management in the University of Maine System (P. 4-7), "renovating facilities to enhance resilience" (P. 8-10), and "compliance strategies and tactics" for "building performance standards" (P. 12-14).
Building Services Management (December 2025 Edition)
The December 2025 edition of the Building Services Management magazine discusses "anti-bacterial paint" as "hygienic wall coatings" in healthcare settings (P. 20-21), autonomous mobile robotic (AMR) cleaning equipment (P. 22-23), "winter pest control" (P. 26-27), and "scientific principles of odor control" (P. 28-29).
Human vs The Machine
This 20-minute ISSA interview discusses emphasizing the "human" elements (such as "curiosity," critical thinking, and empathy) while using AI tools to work more efficiently
Predictive Intelligence in Smart Buildings: Transforming Restroom Management
This 47-minute ISSA webinar with Kimberly-Clark Professional (KCP) discusses "how smart building technologies are revolutionizing facility operations," "how restrooms ... are becoming a strategic asset in the smart building ecosystem," and "how predictive restrooms management ... help[s] facilities move from reactive maintenance to proactive maintenance."
Construction Firms Advance AI and Cybersecurity but Struggle with Integration, Wipfli Reports
Buildings.com article on the challenges faced by construction firms regarding the "integrat[ion] of AI into core decision-making" and concerns about cybersecurity breaches
Are AI-Enabled Bots Undermining Safety Training?
Facility Executive article on the risk that "advanced AI agents" could be used to bypass safety training courses