Performance Management Video

Introduction to Performance Driven Management (PDM)

What does it take to become an extraordinary manager of Building Services?

This video and the others below on this page presents an overview of the four key strategies for achieving Performance-Driven success.

The video outlines a four part, integrated, self-improving system that will assure that you achieve and exceed the goals that define your success. Further, this video will highlight why this Performance-Driven strategy is difference from traditional management models.

The Performance-driven model is a time-tested system for achieving remarkable results. It is the product of 44 years of industry experience in over 152,000 buildings and over 900,000 inspections. It has delivered amazing performance in just about every industry category. © 2016


Key Performance Indicators (17 minutes)


Session 2
How do you define Performance-Driven Key Performance Indicators that can be objectively measured and actively managed for constant improvement? © 2016

Inspection As Management (11 minutes)



What is the real reason for inspecting performance? © 2016

Traditional Vs Performance-Driven Mode (Part 1) (12 minutes)



What is the difference between a traditional vs a Performance-Based Cleaning system? © 2016

Traditional Vs Performance-Driven Mode (Part 2) (19 minutes)



What is a 14 step process for implementing an effective Performance-Based Cleaning system? © 2016

The Right Price



Buyers often see a Low Price as the “Gold Star”, signifying their success; and, rightly so, in some cases. © 2016

IoT - Cleaning on Demand



Is the future here? IoT services are slowly but surely being deployed, tested and impacting facility services. This video explores the effect on providers and managers. © 2016

The Fractured Banana



Is it a surprise that buyers can pay a variety of prices for what seems to be the same service specification? The truth is, we can pay a variety of prices for almost anything. © 2016

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