Performance Management Video

Introduction to Performance-Driven Management (PDM) (20 minutes)

What does it take to become an extraordinary manager of Building Services?

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Key Performance Indicators (13 minutes)

How do you define the Key Performance Indicators (KPIs) that can be objectively measured and actively managed for constant improvement?

This video presents a 13-minute, detailed review of the critical process for creating concrete definitions of the KPIs necessary for achieving your Performance-Driven success.

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Why Do Inspections (9 minutes)

Why are inspections necessary, and how should they be conducted?

This video presents a nine-minute discussion of how inspections contribute to the success of cleaning programs.

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Inspection Accuracy and Objectivity (10 minutes)

How should inspections be done to ensure that the results are an accurate representation of a building’s condition?

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Defining Quality and Recording Common Defects (30 minutes)

In this 30-minute video, Ron goes into the details of how common defects should be recorded as part of the inspection process.

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Inspection As Management (11 minutes)

What is the real reason for inspecting performance?

This video presents an 11-minute overview of some of the key ideas brought together for achieving performance-driven success.

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Traditional Vs Performance-Driven Contracting (Part 1) (13 minutes)

What is the difference between a traditional vs a performance-based cleaning system?

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Traditional Vs Performance-Driven Contracting (Part 2) (19 minutes)

What is the 14-step process for implementing an effective performance-based cleaning system?

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The Right Price (3 minutes)

Buyers often see a Low Price as the “Gold Star,” signifying their success– and rightly so, in some cases. But how do you know whether the low price is also the “right” price?

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IoT – Cleaning on Demand (14 minutes)

Is the future here? IoT services are slowly but surely being deployed, tested and impacting facility services. This video explores the effect on providers and managers.

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Price vs. Quality: The “Fractured Banana” (10 minutes)

Is it a surprise that buyers can pay a variety of prices for what seems to be the same service specification? The truth is, we can pay a variety of prices for almost anything.

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ISSA Interview Series

In this short video, Vince Elliott discusses what buyers are looking for in a contract and explains the “Four Ps” of cleaning contracts.

In this short video, Vince Elliott discusses how the industry is changing from the buyers point of view and touches on performance versus task frequency contracts.

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